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Terms and Conditions

We want to make your ordering and customer service experiences as good as they can be. If you have any questions at all regarding your account, or need specific details on our products and services, speak with your Account Manager or one of our Customer Care Representatives at 403-216-7283 (MON to THUR 8:00 AM - 4:30 PM MST) and (FRI 8:00 AM - 4:00 PM) or email: support@rmcp.ca 

Pricing

We make every effort to keep our prices low and to offer the best value possible. Pricing is based on current market value for products, which is subject to change, and you can count on us to reflect price decreases as soon as they take effect. As a business customer, you’ll benefit from substantial discounts on all prices shown.

Taxes

Prices quoted exclude taxes. Provincial, Federal and Harmonized taxes will be added to purchases where applicable. For orders shipped in New Brunswick and Newfoundland, the Harmonized Sales Tax will apply. If you have any further questions, please contact your local Account Manager or contact our Customer Service Representative at 403-216-7283 (MON to THUR 8:00 AM - 4:30 PM MST) and (FRI 8:00 AM – 4:00 PM) or email: support@rmcp.ca 

Price Changes

Due to market conditions, all prices shown are in effect at the date of website visit and are subject to change without notice.

Payment Terms and Leasing Options

If you are a registered business customer, and not paying by credit card, the following options are available. Payment terms are 'NET' 30 days from date of invoice. Invoices unpaid by the due date are subject to a late payment charge of 2% monthly and may also result in delayed delivery of subsequent orders. If you do not have a RMCP Office Supply Account, payment by money order or major credit card (VISA, MasterCard) must accompany the order. Payment terms are subject to change without notice. Leasing options may be available on large furniture or printer purchases-contact your nearest RMCP Office Supply or Account Manager for details.

Product Changes, Substitutions & Errors

All descriptions and illustrations are based on the best information available at the time of publication. Although every effort has been made to ensure accuracy, prices and specifications are subject to errors. Colours are approximate and may differ from those shown. Unless indicated, contents are not included with merchandise displayed. Manufacturers’ specifications may change or products may be discontinued without notice.

Returns

Not happy with your purchase? No problem. You can return our office supplies in their complete and original packaging, including all manuals and accessories, within 30 days of delivery for a credit card or your account. All returns must be unopened and in re-sellable condition. 

Simply contact us to obtain a Return Authorization Number. Products cannot be returned without a Return Authorization Number. Authorization must be obtained in advance. 403-216-7283 (MON to THUR 8:00 AM - 4:30 PM MST) and (FRI 8:00 AM - 4:00 PM) or email: support@rmcp.ca 

Product Return Conditions:

  • Technology items, including monitors, printers, software, etc., must be returned unopened within 30 days of delivery
  • Defective technology items may be exchanged for identical items only during this period
  • Return of defective merchandise is contingent on the manufacturer's defective and/or repair/replacement policies
  • Some furniture items may require inspection prior to authorization of return. Installation costs are non-refundable
  • Consumable food products are not returnable
  • Under certain conditions, restocking and/or delivery charges may be applied
  • Special-ordered, non-stock merchandise, including furniture items with extended delivery, are non-cancellable and non-returnable
  • Refused delivery may be subject to additional charges

Damaged Goods and Shortages

In case of damage or shortage in shipments, note the discrepancy on the bill of lading/packing slip before signing for receipt of the order and notify RMCP Office Supply immediately with a copy of the bill of lading/packing slip. Notification must be reported within 30 days of shipment. Where there is concealed damage, retain the packaging for inspection. For shipments delivered by a courier or freight company, report the claim to the carrier and obtain an inspection report. Notify RMCP Office Supply and we will cooperate to help you secure a satisfactory adjustment.

Deliveries

Orders are shipped pending credit approval and product availability. Orders placed outside of local trading areas will have a separate delivery charge based on the weight and delivery distance of the order and be a minimum of $150.00. On all furniture orders under $200 'NET' before taxes, a $10 handling charge applies. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us at 403-216-7283 (MON to THUR 8:00 AM - 4:30 PM MST) and (FRI 8:00 AM - 4:00 PM) or email: support@rmcp.ca 

Expected Delivery Times (for Non-Account Holders)

We strive to ship most products within 1 to 2 business days to locations within local trade zones. If your order originates outside local trading areas, it may take 3 to 5 business days.

Products that are backordered, out-of-stock or drop-shipped from third party vendors may have extended delivery times.

The contact person will confirm the order and sign for the delivery. If no one is available to accept the delivery, our driver will return on the next business day, and then again on the following day if necessary subject to a $15.00 fuel charge.

If you have any special delivery instructions, please add them to the comment section in website check-out. For example: “please leave on front porch.”

When we receive your order, we will send an email confirmation.

Handling, Installation & Assembly Charges

On all furniture orders under $200 'NET' before taxes, a $10 handling charge applies (some items are exempt). An installation and assembly charge may apply on furniture installations. On items for which assembly is requested, an assembly charge will apply. Please contact 403-216-7283 (MON to THUR 8:00 AM - 4:30 PM MST) and (FRIDAY 8:00 AM - 4:00 PM) or email: support@rmcp.ca 

Furniture Delivery

Because some furniture items are not carried in stock by RMCP Office Supply , or may require extra attention prior to delivery, there is 'Extended Delivery' are furniture items that are special ordered at the request of a customer from our suppliers' stock programs and depending on region, are available typically within 7 to 15 business days. Please Note: All 'Extended Delivery' items are not returnable.

Insulated Files and Safes

Due to the weight involved, insulated files and safes may be subject to special handling, freight and/or transportation charges that are billed to the customer. No charges apply to customers located in our local delivery areas provided the location and facilities permit delivery by our own RMCP Office Supply trucks and two-person crew. Charges may apply to unique locations, which require additional resources or equipment to complete the delivery. Please contact us for more details.

Specials

Office supply and computer supply items which are not carried in stock by RMCP Office Supply, and which are ordered to a customer's specifications, are not returnable. Furniture items which are not carried in stock by RMCP Office Supply and are special ordered to a customer's specifications, are not returnable. 'Extended Delivery' Furniture items are not returnable (see Furniture Delivery, above).

RMCP Office Supply is committed to supporting environmental conservation. Where possible, our flyers and catalogues are printed on recycled paper using only vegetable-based inks, and are recyclable where facilities exist.

Rewards Program

Points rewards will be earned on the net sale of an invoice.  Points will be redeemable the day following invoicing of product purchased.  Note that your account must be in good standing for reward redeemables to be delivered.  Points earned have no cash value.  Please allow 6 to 8 weeks for delivery of redeemable gifts.

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